Penned Creations Policies

Terms and Conditions:

By Making your purchase you have read and agree to our Service Policy, Privacy policy, Returns and Shipping Policy. See Below...

Privacy Policy:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.pennedcreations.ca (the “Site”).
 

1.  All information regarding you and your recipient shall remain private and not be passed on to third parties.

2. Names and addresses shall only be used to ship the order, and to confirm the billing information with our payment method receivers

3. If requested by law enforcement we will release information for legal purposes. 

4. Personal information WE COLLECT

  • When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

  • We collect Device Information using the following technologies:
    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

  • Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

  • When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

5.How we use your personal information? 

  • We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
    Communicate with you;
    Screen our orders for potential risk or fraud; and
    When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

     

  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

  • Data RetentionWhen you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Service Policy:

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes

- If requested by law enforcement we will release your information for legal purposes. 

- We reserve the right to refuse service.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
 

Online Store:
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Colour Disclaimer

We do our very best to show the most accurate representation of invitation suites and other wedding stationery and products. Due to the many variations of monitors, please note colours on digital proofs may slightly differ as computer screens are not calibrated equally. Digital ink, calligraphy ink, letterpress ink, and metallic foil colours may slightly differ to what is seen on-screen.


PROHIBITED USES:
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

Return Policy:

When submitting Custom documents please ensure that the spelling and grammar has been checked as it will be transcribed as sent in to us and will NOT be checked by us. 

All our products are hand made and there may be variations in the items.

Due to personal, hand crafted, handwritten and customized nature of our products we are unable to accept returns or offer refunds.

If we have made an error we will do our best to make it right. If there is an error from the document sent to us, the client is responsible for the extra charges. 

Shipping:

We use Canada Post with tracking as a shipping method. Shipping times listed at checkout DO NOT include our production time. Once your order is shipped you will receive your tracking information. Once we have shipped your order, we are not liable for any damages caused by the courier, severe weather conditions, or any circumstance beyond our control.

If you are in a rush please contact us, there may be additional costs for expedited  shipping.

 

Customs, Duties and Taxes are the responsibility of the recipient. 

Refused/Returned Shipment Policy:

If you refuse delivery of your order or refuse to pick up your order, you will be held liable and charged for return shipping, duties and taxes (if incurred), and for all other associated fees. As all orders are custom made, your order will not be refunded.

Import duties and taxes are not included in our pricing or shipping fees. These charges are the buyer’s responsibility and must be paid at the time of delivery. Due to customs regulations and our own internal ethics policy, all packages will be marked with the value of goods purchased, and cannot be marked as “gifts”.

Disclaimer of warranty, Limitation of Liability:
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Penned Creations our employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Indemnification:

You agree to indemnify, defend and hold harmless Penned Creations and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
 

Currency and Governing Law:

All currency is in Canadian Dollars.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

Changes to terms and conditions:

We may update our terms and conditions time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes

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Vancouver Island

British Columbia

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